Findings, Fun, Tools 21. Juli 2017

What a great, funny tool! I really like Protobot because it triggers me to think about services and improvements and especially the unknown unknowns! The tool generates random product and service ideas.

„Some are brilliant. Some are bizarre. Some are controversial. Some are hilarious. Some are very, very wrong“

Built by Molly Clare Wilson. Have fun!

The cute, the bad and the evil?

Computers are social actors (CASA), Designing for trust, Social psychology, User Experience, Usability and HCI 19. Juli 2017

Is your cute looking, nice sounding assistant (or: robot/chatbot) really that cute as it seems to be?

This article on FastCoDesign gives some food for thought.
Subtle social cues, which are associated with cuteness, friendliness and so forth – originally designed with good intentions for giving you a „better experience“ – may fool you because lack of transparency and can so lead to queasy feelings which are based on cognitive dissonance.

[…]“These new affordances don’t show users what they can do with a technology, they describe what a technology won’t do to users: They won’t hurt us, they won’t spy on us, they won’t reveal our secrets. They are literally user-friendly. Yet could there be hidden costs for users when AI acts like a friend? […] We need design that doesn’t just show people how to use technology, but shows how their technology is using them.“

Photo: My sweet, little,friendly and old beatbot „keepon“ which for sure does not spy on me (it is developed for kids with autism syndroms) Isn’t it cute? :)

Things to watch, read, attend or listen to #07

Yay Internet 17. Juli 2017

Happy Monday!

Ein Beitrag geteilt von Stefanie (@guerillagirl_) am

Yes for more bling bling in our lives. Photo taken at our Berlin Office/Studiospace on this Monday morning.

How to deal with mobile subnavigation

Chatbots and the new world of HCI

Better Web Type is an easy-to-follow web typography email course for web designers & web developers.

Hex Codes are words, too

Design studios are UX workshops that combine ideation and design critique with idea prioritization and help teams collaborate and feel invested in the project.

Interested in behavior change? Worrying about social status is a surprisingly good motivator for people to go green

Frust im Meeting. Verschwenden wir mit Meetings unsere Zeit?

Design Leadership, Food for thought, Psychology 14. Juli 2017

Interesting Radio Interview (in German) about meetings with organizational psychologist Felix Brodbeck (LMU Munich) in which he is talking about decision making and problem-solving in groups and also: group-dynamics and „deutsche Nörgelkultur“. :)

Want to help our Berlin women UX community grow by giving a talk?

Ladies that UX 13. Juli 2017

We are trying to build a list of women who want to speak or facilitate a workshop at one of our Ladies that UX Berlin meetups. No worries, you don’t have to talk about rocket science :) – in fact it is a fantastic place to train your speaking skills in a friendly and welcoming community of other women*.

How it works: Simply fill out your details in this form, so we can contact you. We use this list at the moment only within our orga team.

And if you are interested in speaking – also in front of a larger audience – why not sign up at the Ladies that UX mothership speakers list

Plus: We are also looking for a speaker for our July meetup (which will happen on July 25) – so if you are based in Berlin or around and keen on giving a talk or if you know anyone, contact us.

Photo by Anna-Lena König (CC-BY-SA)

Things to watch, read, attend or listen to #06

Yay Internet 10. Juli 2017

The IKEA effect is a cognitive bias in which consumers place a disproportionately high value on products they partially created. Read here how you can make advantage of that principle in your product design. Also, here is the original study: Norton, Michael I., Daniel Mochon, and Dan Ariely. „The IKEA Effect: When Labor Leads to Love.“ Journal of Consumer Psychology 22, no. 3 (July 2012): 453–460.

How Human Memory Works

Menu on hover, category landing page on click: read this great article by Nielsen Norman Group which discusses challenges and solutions for replicating this pattern on touchscreens.

Jim Kalbach shares some good recommendations for effective remote design

Effects of normative influence and conformity in social groups

Human cognition and behaviour, Psychology, Social psychology 3. Juli 2017

After Philip Zimbardo’s introduction to the topic the video above shows one of the classic experiments in social psychology.

Solomon Asch conducted those series of experiments in 1951 to investigate the extent to which social pressure from a majority group could affect a minority.
These findings are important for meetings or workshops, especially in brainstorming situations and also for focus groups: Gerald (1955) found that conformity even increases if the group members are interdependent – a situation which often occurs in meetings within a work/project context.

Asch also found that conformity is less dominant when decreasing the size of the majority (Asch, 1956): The bigger the majority group the more people confirmed (but only up to a certain point)
Additional studies by Allen & Levine (1968) showed that if there is an ally within the group conformity dropped because people that share views which are disagreeing with views of the majority may prevent other individuals staying quiet or agree with the majority because of fearing social sanctions when saying what they actually think.

Of course, conformity could be reduced also when people are not forced to make their opinion public.

Things to watch, read, attend or listen to #04

Yay Internet 23. Juni 2017

What makes things cool?
Although trends might seem completely random, there are well-documented patterns to what becomes popular, like the mere exposure effect and habituation.

The Visual Interface of Voice UI

Ahava Leibtag on Content: Messaging and Marketing

„For me, the best metaphor that I use for content is that content is a conversation in a marketplace. In every marketplace, there’s a buyer and a seller. It’s important to know which role you’re playing.“

Because it is so often ignored and forgotten: Color Accessibility Workflows

Good designers are good listeners. They start by understanding, not solving

„Even though it might seem obvious, always avoid questions like, “How do you like it?” Ask specific and neutral questions like, “Do you have any concerns about what you’re looking at?” -Critical feedback can be hard to digest. But it’s the only way to grow and improve.“

Guess Who Made Computers The Design Tools They Are Today? Women.

A great article on „intuitive design (in German)