guerillagirl – user experience designer

guerillagirl's (ux) design journal

14/03/2019
by stef
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Q – a genderless voice

Cool and interesting project as it’s a well-known fact that voice based digital assistants like Siri convey social roles via their voice.
When we listen to a voice based assistant, we will imply implicit assumptions like the mentioned social gender roles we have learned and internalised over a long period of time – despite we are knowing it is a machine. And as technology is using (by default) female voices for *assistant*like-roles (“How can I help?”) they even support/promote classical gender stereotypes such as women being perceived as “warm”, “helpful” and “cooperative” rather than “dominant”, “competitive” and “independent” – which correspond more to male gender stereotypes.

+++ https://www.genderlessvoice.com

30/01/2019
by stef
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Plato’s cave allegory and experience design.

What does Plato’s cave allegory have in common with human centered design ?

It demonstrates the effects of narrow and non-holistic thinking, a phenomenon we can still observe in many organizations – where it sometimes seems that one department doesn’t talk to other departments to get a holistic, cohesive understanding of the customer’s experience and their problems.

„That is someone else’s responsibility“ is often a standard jargon in such organizations. But: in the user’s or customers mental models – meaning how your customers/users think how things work (also called cognitive representations or mental models) – there is only one responsibility, not several based how internal things might work. That means: Customers do not split up responsibilities in department-like silo thinking, like the organisation itself probably does.

So, getting rid of this department-like thinking and instead gaining a holistic understanding of customers and users is key to get an idea of the ways how your customers think, and then put this learnings of your customer’s way of thinking first – not the mapping of the underlying internal business structures and hierachies (or the the underlying tech-backend structure) to the users interface

Everything else will most likely lead to something called silo-thinking and most likely, self-referential design and will most likely have negative effects on the user’s or customer’s experience.

23/01/2019
by stef
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Users

“[…] the trouble begins with the word user – there are only two industries that call their customers users: illegal drug dealers and software houses”

– Edward Tufte

This quote is unfortunately (and only) very relevant when we take a look at the business models of certain Internet businesses.
Unfortunately, I didn’t find the direct source where he said it – if someone knows? It might be a talk he gave?

15/01/2019
by stef
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About “good” design

“Successful products meet user goals first […] The essence of good interaction design is devising interactions that achieve the goals of the business or service and their partners without violating the goals of the user”

Cooper, A., Reimann, R., Cronin, D., & Cooper, A. (2007). About face 3: The essentials of interaction design

12/01/2019
by stef
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John Searle nicht widerlegt! (Maschinen weiterhin dumm)

Ladies and Gentlemen, große Neuigkeiten aus Berlin: Das Sensemaken hat schon lange gestoppt, scheinbar. Ok, ok, nicht so neu.

Aber: Da wollte ich doch gerade einen sehr halbgaren Kurzartikel über meinen heutigen Nachmittag verfassen, der sich weitgehend mit “Künstlicher Intelligenz”, Robotern und Sprache beschäftigte. Soweit, so gut. Nun, gerade als ich mein doch sehr gefährliches Halbwissen zusammentragen und in die Welt hinausposaunen will, da passiert das Folgende. Und ich sag’s Ihnen: Das ist so dermaßen meta, das gibt’s praktisch gar nicht!

Also *trommelwirbel* da war ich so am schreiben:

[…] Was ich mich allerdings frage, ist: hat er damit John Searle widerlegt?”

Zur Erläuterung: Gemeint sind Luc Steels Forschungsarbeiten zu Intelligenz (der heute unter anderem im HKW zu Gast war) – und vornehmlich Sprache. Genauer gesagt zu Robotern, die ihre eigene Protosprache entwickelten – also im weitesten Sinne semantisch “denken” können, und was macht die doofe Maschine aus John Searle? Sehen Sie selbst:

John SEATTLE!

Ja, gibt es denn sowas?

Das, meine Damen und Herren, ist META. Aber sowas von. Und somit ist Searle, der die (semantische) Intelligenz von Maschinen anzweifelt, nicht widerlegt! HA!

Anbei noch ein paar Fotos & Tweets zum heutigen Nachmittag, so zur allgemeinen Unterhaltung an diesem Samstag Abend.

Der Beweis aus dem Texteditor, im Entwurf:

Hito Steyerl meint: ( I agree!)

Das HKW

Düstere Aussichten?

Bitte ja!

16/12/2018
by stef
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My three alltime-favorite books for interaction designers.

Even though my shelf is very full of good ( and also not that good books) there are exactly three books that have had a tremendous impact on my professional thinking, and to which I keep coming back to again and again. Although some say Cooper is “outdated” – I don’t think so – quite the contrary: I think it’s the most timeless classic ever written for interaction designers. And yes, I think the industry needs more “flamethrowers”. Bonus if they’re female, ha!

04/11/2018
by stef
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The value of Design

A recent McKinsey research confirms again that good Design is good for business and that design is a top-management issue:

“What our survey unambiguously shows, however, is that the companies with the best financial returns have combined design and business leadership through a bold, design-centric vision clearly embedded in the deliberations of their top teams.A strong vision that explicitly commits organizations to design for the sake of the customer acts as a constant reminder to the top team. The CEO of T-Mobile, for example, has a personal motto: “shut up and listen.” IKEA works “to create a better everyday life for the many people. […] It’s not enough, of course, to have fine words stapled to the C-suite walls. Companies that performed best in this area of our survey maintain a baseline level of customer understanding among all executives. These companies also have a leadership-level curiosity about what users need, as opposed to what they say they want”

15/10/2018
by stef
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Carmen Hermosillo (humdog) über die Kommerzialisierung des Selbst

“i have seen many people spill their guts on-line, and i did so myself until, at last, i began to see that i had commodified myself. commodification means that you turn something into a product which has a money-value. in the nineteenth century, commodities were made in factories, which karl marx called “the means of production.” capitalists were people who owned the means of production, and the commodities were made by workers who were mostly exploited. i created my interior thoughts as a means of production for the corporation that owned the board i was posting to, and that commodity was being sold to other commodity/consumer entities as entertainment. that means that i sold my soul like a tennis shoe and i derived no profit from the sale of my soul. people who post frequently on boards appear to know that they are factory equipment and tennis shoes, and sometimes trade sends and email about how their contributions are not appreciated by management.”

Aus: pandora’s vox: on community in cyberspace (1994)

14/10/2018
by stef
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Human-Computer Interfaces – Xerox Star GUI

The Xerox Star was an early commercial computer introduced in 1981. It was the first computer mimicking the office paradigm to make computer operation more easy for people by using icons representing familiar office objects like the “document” icon, folder icon and a two-button mouse, many of them later have become standard in personal desktop computers, like in 1983 the Apple Lisa did. Before, in 1973 the Xerox Alto introduced the first graphical user interface ever.

Evolution of the document icon shape
The Evolution of the document icon shape in Xerox Star.
Image: Wikipeda

10/10/2018
by stef
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Happy 10 year Blog-iversary to me!

via GIPHY

Mein Blog wird diesen Monat 10 Jahre alt. Yes, yes der erst Post hier landete im Oktober 2008 im www. Leider weiss ich nicht mehr so genau, ob dies mit dem charmanten Titel “Safari 3.1 Hack” tatsächlich mein allererster Post war, da der Blog irgendwann vorübergehend mal durch so eine vermummte Hackerbande mit dunklen Kapuzenpullis weggebeamt wurde und ich leider nicht alle Artikel wiederherstellen konnte. #SADFACE

Ansonsten, was war “damals” anders als heute? Was mir oft in den Sinn kommt, ist, dass ich früher einfach mal *irgendwas* drauf losgeschrieben habe, was mir so in den Sinn kam. Die Bloglandschaft war zu dem Zeitpunkt auch gefühlt auch eine total andere. Mir fehlt das “unbeschwerte” drauflosschreiben irgendwie und ich hoffe, diesen oftmals “improvisierten” Zustand wieder herzustellen, der eben auch mal unfertige Gedanken kommunizieren kann. Irgendwie hat man ständig das Gefühl, dass man hoffentlich nur keinen Müll schreibt. Was ein Quatsch. Ich mein, dies ist ein persönlicher Blog, und keine wissenschaftliche Publikation. Egal, ich glaube, ihr wisst was ich meine, ist wohl auch eine Frage / Sache der Professionalisierung und des immer weiter erhöhten Anspruches an sich selbst – je mehr Erfahrung jemand hat, desto weniger Quatsch sollte man schließlich auch schreiben (denkt man vielleicht auch nur selbst, das andere denken könnten, dass… – ach lassen wir das)

Achja und zudem hatte ich noch etwas mehr mit Frontend Technologie und IE Ranting am Hut wie man an einigen Artikeln merken kann. Aber das wurde bald auch weniger, man kann ja schließlich nicht alles zu gleich gut machen und die Frontendtechnologien wurden tatsächlich immer komplexer. Auch habe ich früher viel mehr auf Deutsch geschrieben. Da bin ich leider echt ständig hin-und hergerissen, was nun “besser” ist. Hm, hm. Wahrscheinlich bleibt es bunt gemixt – eben mal so mal so – ganz je nach Laune hier im guerillaland. Ich habe sowieso nach wie vor keinen Plan, wieviele Leute diesen Blog hier lesen, oder ob das überhaupt jemand liest und ich vielleicht nicht einen 10-jährigen Monolog hier führe da ich keine Statistiken führe. :D Also, falls es (treue) Leser geben sollte, fühlt euch gedrückt und danke für die Lesetreue!

Gif by awesome Cindy Suen.

22/09/2018
by stef
0 comments

Deus Ex Machina

“Would you like to print out your blessing?”

Bless U-2 offers automatic blessings in different languages (even in Hessisch which is a German accent) to the faithful and yes, it even beams lights from its hands!

The robot is an experiment and it was part of an art exhibition and it is supposed to trigger conversations about the ethics of human-machine interaction.

Despite the fact, that for me personally, the design/ the appearance of the robot falls into the uncanny valley and I am not interested in religion, this is interesting to me – as I am interested and research the social cognitions and attributions when humans interact with machines/computers. How, for example, is such a blessing from a robot perceived by humans? Can a robot give a blessing? And if not, why then can a human give a blessing? Whats the difference?