guerillagirl – user experience designer

guerillagirl's (ux) design journal

12/05/2018
by stef
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Computers are social actors, again and again

See also: https://www.guerillagirl.de/2018/05/09/google-duplex-natural-speech-pattern-its-a-human-no-its-not/

12/05/2018
by stef
0 comments

About Intelligence, meaning, the mind and machines

The video above contains a very short introduction to the chinese room argument, introduced by philosopher John Searle in the 1980 in his essay “Minds, Brains and Programs”. and it fits to my last post about Googles Duplex natural speech pattern.

The chinese room argument is a thought experiment with whose help Searle (who is btw deep into the philosophy of mind) wanted to prove that it is not enough for a computer to pass the Turing test in order to be considered intelligent. The Turing test was developed by Alan Turing in the 50s as a definition of intelligence where Turing claimed that if one cannot distinguish the answers of a computer from the answers of a person, this computer could be regarded as “intelligent”. So, passing the Turing test is therefore not a sufficient criterion for so-called “strong artificial intelligence”. In addition, it questions the computational theories of the mind and the question if machines are able to think.

This is a huge and interesting topic and it is deeply related to intentionality in human beings and the body-mind problem in philosophy which is still “unsolved”. I think this is the most fascinating topic I have ever been introduced to since I study psychology.

Minds, Brains and Programs by John Searle: http://cogprints.org/7150/1/10.1.1.83.5248.pdf
About the chinese room argument: https://www.iep.utm.edu/chineser/

07/05/2018
by stef
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Ladies that UX Berlin #17: Portfolio Night!

 

Excited to announce our Ladies that UX Berlin May meetup where we will discuss UX Portfolios!

Is your portfolio in need of a refresh or are you wondering what to put in it? Is your CV up-to-date? Join us for an in-depth discussion with Olga Madejska who works as Amazon Web Services Design System UX Lead about building a designer CV and portfolio.
Also Ladies who are confident in reviewing portfolios are more than welcome as we will offer some Folio Quick checks on demand after the talk!

Massive thanks to SinnerSchrader Swipe GmbH who will host us this month!

WHEN/WHERE
Ladies that UX Berlin, Tuesday, May 22, 2017; 6:30-9:00PM.
This month’s event will be hosted by SinnerSchrader Swipe. The location is Friedenstraße 91a, 10249 Berlin (Friedrichshain)

HOW TO SIGN UP
Please make sure to RSVP here: https://www.meetup.com/de-DE/LTUX-Berlin/events/250143666/

COME JOIN OUR COMMUNITY
Are you passionate about a special UX / Design topic? Why not give a short talk on that one of our next events? It’s a great place to get started and train your speaking skills ia a very welcoming environment!
If so or if you would be interested in hosting one of our upcoming events please make sure to reach out! :)

07/05/2018
by stef
0 comments

UX Priorities? Check your Analytics Data!

Good explanation on why checking you analytics data is important before you decide on UX priorities: You can check if previously observed behavior occurs frequently for many visitors, so if eg usability evaluation observations are truly indicative of your entire audience and it also helps in avoiding opinion based design decisions on what to do next but rather base your UX priorities on data:

19/03/2018
by stef
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Tohuwabohu – heute: Kapitalismus kills User Experience.

Guten Morgen, die SONNE scheint,schier unglaublich. Licht! Blauer Himmel. Worum geht es denn heute? Ah ja, ich habe unlängst einen lapidaren tweet abgesetzt, dass ja fast alles, was heute an so heisser Luft rausgelassen wird, drüben im Businessland der Whiteboards und Flipcharts, eh alles schon mal behauptet wurde, nur mit mehr Rückgrat und detaillierter und besser eben.

Steile These, ne? Nunja, ich habe ja auch eingefügt, dass diese Wahrnehmung an meinem fortgeschrittenen Alter liegen mag. Well, das Ganze ist natürlich sehr banal und wohl der Lauf der Dinge, sonst wäre ja auch kein Fortschritt möglich. Interessant fand ich eine Antwort, die auf das Jahr 1960 und einen Denker ebenda verweist, der damals bereits genau das beschreibt was heutzutage mit einem Buzzword –welches ich aufgrund seiner Absurdität wirklich gar nicht wiederholen mag – als der neue hot shizzle vermarktet wird, während wir Business Dudes und Ladies in postmodernen-no-hierarchy-Businessoutfits wie zB Flipflops staunend und applaudierend drumrumstehen, und der neuzeitliche Marktschreier auf einer beliebigen Konferenz im diesseits die neuen steilen Thesen an die Wand nagelt. Ich nehme mich dabei auch gar nicht aus, dies nur so am Rande.
Well, ja genau das ist wohl der Lauf der Dinge denke ich mir wiederholt – interessiert den damaligen Denker googlend. Sicher gab es auch im Jahre xy bereits einen Denker, der das Verhältnis von Machtpositionen und weniger Mächtigen beleuchtet hatte. Ich sage absichtlich nicht „Business“ und „Kunde“, da dies ja nun tatsächlich etwas eher neuzeitliches ist, hängt quasi mit dem Kapitalismus sowie der Globalisierung, also dem Abbau der Handelsschranken zusammen. Denn zuvor da hatten die Geschäftsleute doch 1:1 – also quasi eher so face -to -face, person-to-person Beziehungen zu ihren Kunden, und mussten sich nicht von irgendwelchen „Shareholdern“ in die Sache pfuschen lassen, oder?

Um es kurz zu machen: Kapitalismus destroys (positive) User (und Customer) Experience. Dabei fällt mir doch gleich ein Gespräch mit meiner Kollegin Jenny ein, bei dem wir letztens in einem dazu passenden Kontext darüber philosophierten, dass der Föderalismus dies ebenso tut. Also wie immer: nicht der Föderalismus an sich (der ja positiv ist), sondern die Anwendung föderalistischer Prinzipien (was eine Begriffskombination!) auf zB Webseiten, aber dies ist nochmals ein ganz anderes Thema. ;)
Wie auch immer, schönen Montag allerseits.

Fast-related:

15/03/2018
by stef
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Cboard: A Browser-Based, Open Source Tool for Alternative Communication

cboard-screenshot

What a great tool.

“Have you ever lost your voice? How did you handle that? Perhaps you carried a notebook and pen to scribble notes. Or jotted quick texts on your phone. Have you ever traveled somewhere that you didn’t speak or understand the language everyone around you was speaking?”

Read more here: https://css-tricks.com/a-browser-based-open-source-tool-for-alternative-communication/

Head over to the web-application: https://app.cboard.io/

13/03/2018
by stef
0 comments

Use storytelling to build empathy for your users

via GIPHY

This is a great podcast episode. I’ve once heard that in gym and I was like: yes! This is how to build “empathy” or a feeling of an “ally” who must solve a problem and you want to help her to do that.

“[…] Then, when we go in-home and study these users, we have this process, which is pretty fun, where we try and think of the user as a character. We put together something that we call a user profile/character. It’s a prompt where we would learn about the users and then create this character where, kind of like how writers would think of a character for their story, a user wants something, but they can’t get it. There’s something that’s blocking them, whether it’s a technical thing, environmental, or social. Then, now you have a user, which we would call a character, and we’d give them a name. They want something that they can’t get. These studies, we would bring the designers and the engineers with us. Data scientists, QA people, everybody would come and really understand this character. We would run a two-day workshop where the product is actually one where everybody on this team will take that character and map out a story about how we can take this user, apply what Wink has in terms of technical capabilities to get them all the way around to achieving what they want. That’s what we create as a product vision. Usually, we think of” it as: What can Wink do in the next two years to help this user achieve that problem?

Listen here: https://uie.fm/shows/uie/narrative-virality-changing-course-from-a-simple-story

13/03/2018
by stef
0 comments

Permanent usage of pop-ups and interruptions hurt your orgas credibility

Just stumbled again upon this quote:

“Our studies showed that ads that pop up in new browser windows hurt a site’s credibility. This makes sense; people usually go to Web sites with goals in mind, and they expect the site to help them accomplish those goals. Pop-up ads are a distraction and a clear sign the site is not designed to help users as much as possible. Pop-up ads make people feel used, perhaps even betrayed.”

(Brian J. Fogg. 2003 Persuasive technology: using computers to change what we think and do)

Even though the quote mentions specifically “ads”, this is also true for newsletter subscription reminders (which may be also “ads” in peoples perception) and other stuff which is constantly popping up and therefore interrupts people.

Suppose you go into a shop and just want to look around with no intention to buy something. What impression does it make if the store owner stands behind you, constantly asking if you want to come more often, maybe tomorrow, and despite the fact that you say no, she keeps coming back, asking again and again. This is what the pop up window does, literally. Will you ever step into this store again? And will you perhaps tell your friends about this experience and tell them how crazy they are and tell them not to go there?

And: Do you want to be this store owner?

12/03/2018
by stef
0 comments

Ladies that UX Berlin #15 is coming up!

Ladies that-UX-Berlin-March 2018
Happy to announce our March meetup! We’re kicking off spring (hopefully!) with Andrea Ramirez Sabat, who will share some thoughts about the often perceived tension between Product vs Marketing and how to collaborate better.
Massive thanks goes to this month’ host and sponsor Blacklane

WHEN/WHERE
Ladies that UX Berlin, Tuesday, March 27, 2017; 6:30-9:00PM.
This month’s event will be hosted by Blacklane.The location is: Feurigstrasse 59, 10827 Berlin.





HOW TO SIGN UP
Please make sure to RSVP here: https://www.meetup.com/de-DE/LTUX-Berlin/events/248569615/

COME JOIN OUR COMMUNITY
Are you passionate about a special UX / Design topic? Why not give a short talk on that one of our next events? It’s a great place to get started and train your speaking skills ia a very welcoming environment! If so or if you would be interested in hosting one of our upcoming events please make sure to reach out

12/03/2018
by stef
0 comments

Sie haben beendet. Heute: Die I/O-Verschwörung.


……und fertig haben Sie auch.

Guten Morgen an diesem wunderschönen Montag! (Hust).

Heute soll’s ja wieder Nichtwetter – also ja wieder winterig werden. So hört man sich ja gleich mal an wie ein knotteriger Rentner. Über’s Wetter reden. Ha! Und ich sag’s Ihnen: Dieses Autokorrekt ist strunzdoof. Und macht mich echt wahnsinnig. Ich habe das Gefühl, das wird immer dümmer! Woher kommt eigentlich das Wort „strunzdoof“? Wieder sicher nix gutes dahinter.
Nun ja Montag, also – der Liebling unter allen Wochentagen. Autokorrekt nervt, die Maus zickt mal wieder – also Montag as usual – diese beiden Dinge haben sich wohl vorgenommen mich zu terrorisieren – eine Input-Output Verschwörung also sozusagen, wobei das ist nicht ganz korrekt, oder? Vielleicht eher eine Input-Analyse-Verschwörung? Das hört sich ja bescheuert an, dann doch lieber Input-Output Verschwörung, das ist doch besser so vom Klang und den Silben. I/O-Verschwörung. Man vs Machine, wie immer eben. Das ist ja mein Lieblingsthema, wie sie vielleicht wissen – vielleicht mache ich ja eine Kolumne daraus? Für so einen unnützen Quatsch bin ich ja sofort zu haben.
Wenn ich mir dies vornehme, hab ich aber Angst kein Material zu haben – bzw. eben, dass mir nichts einfallen mag. Sie wissen schon, Erwartungen und so. Hm. Eine Man vs Machine Kolumne als Interaction Designer? UX Kolumne möchte ich das nicht nennen. Ich mag den Begriff ja echt nicht, wie sie vielleicht auch schon wissen. Mir geht es ja um die zwischenmenschlichen (HUST!) Problemchen zwischen uns eiweißbasierten-Entitäten und den silikonbasierten. Us vs them, sozusagen – da haben wir das Problem doch schon! Wir gegen DIE! Die anderen, die Doofen. Wie früher, auf dem Schulhof! Wie sagt man noch gleich? Problem exists between chair and keyboard, Code: PEBCAK.

Ne, ne, ne…. so einfach ist das eben nicht! Da oben sehen Sie übrigens nach wie vor meine Lieblings- Systemnotification.

Schönen Montag!