“Listening to user frustrations is the product designer’s equivalent of asking a patient where it hurts.” Goodwin, Kim. Designing for the Digital Age. Wiley, 2009.
03/03/2019
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Category Archives: User experience/UX
16/02/2019
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About “the user(s)”
When you talk of „the user(s)“ in the middle of some product development – who are you actually thinking of?
30/01/2019
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Plato’s cave allegory and experience design.
What does Plato’s cave allegory have in common with human centered design ? It demonstrates the effects of narrow and non-holistic thinking, a phenomenon we can still observe in many organizations – where it sometimes seems that one department doesn’t … Continue reading
15/01/2019
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About “good” design
“Successful products meet user goals first […] The essence of good interaction design is devising interactions that achieve the goals of the business or service and their partners without violating the goals of the user” Cooper, A., Reimann, R., Cronin, … Continue reading
09/01/2019
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User research is not…
User research is not asking people what they want. It's understanding what people try to do, how they try to do it, and how you can help them reach their goals. — Pavel A. Samsonov (@PavelASamsonov) January 9, 2019
16/12/2018
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My three alltime-favorite books for interaction designers.
Even though my shelf is very full of good ( and also not that good books) there are exactly three books that have had a tremendous impact on my professional thinking, and to which I keep coming back to again … Continue reading
13/12/2018
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Don’t think of your first-draft design as an answer.
Don’t think of your first-draft design as an answer. It’s just another way to frame the question: what should we build? — Kim Goodwin (@kimgoodwin) December 11, 2018
09/12/2018
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Bill Verplank about Interaction Design
“A human we’re designing for does something and we provide affordances. As designers we design the way that the machine gives feedback – finally it’s the question of what kind of knowledge to expect of our users”
04/11/2018
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The value of Design
A recent McKinsey research confirms again that good Design is good for business and that design is a top-management issue: “What our survey unambiguously shows, however, is that the companies with the best financial returns have combined design and business … Continue reading
29/10/2018
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Understanding customers creates business value.
“When we can understand the things that users want to do, we have the basis for serving customer needs, thus creating business value” – Jeff Gothelf, Josh Seiden: Sense & Respond: How Successful Organizations Listen to Customers and Create New … Continue reading
10/10/2018
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Why a Design System / Design Specification is good:
Happy Design Systems:– Scale Good Standards– Build-in Accessibility– Unify Component Style– Unify Component Code– Reduce Code Cruft– Speed Up Product Delivery@una #AEAORL — zeldman (@zeldman) October 9, 2018
14/09/2018
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Whats wrong with UX: Automated translations, part two
Again, auch wenn statt Türkei da nicht Truthahn steht: Automatische Übersetzungen wirken immer so distanziert und sind meist kaputt, und well, ja PEOPLE NOTICE und man attribuiert ein gewisses Desinteresse am Kunden auf Firmenseite, das gibt Minuspunkte in der credibility, … Continue reading
12/09/2018
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User Experience work is too expensive
“It costs much less to code the interface in a customer acceptable way the first time than it does to introduce a poor UI to the field and then rework that UI in version 2. In addition a poor UI … Continue reading
12/09/2018
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Putting personas to work: The value of scenarios
Very good article about how to put your personas to work! “While Taré is a made-up character, the story isn’t. The UX team met many travelers in exactly this situation, having to scurry through a layover airport without time to … Continue reading
07/09/2018
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Orga culture and UX: Competition vs common vision
via GIPHY Image: Cooperation, exemplary image. ;) The famous robbers cave field experiment conducted by Muzafer Sherif (1954, 1958, 1961) investigated how and why group conflicts occur. Sherif argued that conflict between groups (intergroup conflicts) occur in case of two … Continue reading
04/09/2018
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UX Research: Writing a research objective
This is just great. Having no shared objectives and so suffering from ambiguity in research kills everything: your data will simply be not valuable if you don’t know what you want to find out – so research objectives have to … Continue reading
31/08/2018
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UX/ Design principle: Give instead of taking
If you are interested in specific information people should provide to your organization think of reasons in terms of how it would benefit those people and not how it benefits you as the business – because we are really more … Continue reading
17/07/2018
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Whats wrong with “UX”: Automated translations
Translator wanted. Must be human. (via @berndlauter) pic.twitter.com/VKWdRGMm51 — Katrin Scheib (@kscheib) July 17, 2018
23/06/2018
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On human-centered design
Drives me nuts to see people equate human-centered design with designing software. It’s an approach that can be applied to any systematic experience, from paper forms to public policy. Software is just one medium among many. — Kim Goodwin (@kimgoodwin) … Continue reading
30/05/2018
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Usability testing ≠ user experience research
https://www.guerillagirl.de/2017/10/29/stop-treating-usability-tests-as-a-substitute-for-explorative-user-research/