Your (digital) product just wearing a pretty „make up“ and working well is not enough. Why Design strategy and UX is important and related to branding:
Today, companies are often seperated from the direct product-customer interaction. So, customers often begin to abandon the „cold“ interaction to those products – which appears often too anonymous to them. Instead you see a trend: they’ll look for smaller, local companies with a personal touch/approach because they feel engaged to them in an emotional way and this is the reason why your product needs a „soul“ (metaphorical) aka an emotional engaging brand and therefore a more positive emotional product experience which is often communicated as „user experience“.
