guerillagirl – user experience designer

guerillagirl's (ux) design journal

User Experience work is too expensive


“It costs much less to code the interface in a customer acceptable way the first time than it does to introduce a poor UI to the field and then rework that UI in version 2. In addition a poor UI will increase support costs.”

– Joyce Durst, Infraworks CEO in Cost-Justifying Usability (An Update for an Internet Age), 2005 Elsevier

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