guerillagirl – user experience designer

guerillagirl's (ux) design journal

04/11/2018
by stef
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The value of Design

A recent McKinsey research confirms again that good Design is good for business and that design is a top-management issue:

“What our survey unambiguously shows, however, is that the companies with the best financial returns have combined design and business leadership through a bold, design-centric vision clearly embedded in the deliberations of their top teams.A strong vision that explicitly commits organizations to design for the sake of the customer acts as a constant reminder to the top team. The CEO of T-Mobile, for example, has a personal motto: “shut up and listen.” IKEA works “to create a better everyday life for the many people. […] It’s not enough, of course, to have fine words stapled to the C-suite walls. Companies that performed best in this area of our survey maintain a baseline level of customer understanding among all executives. These companies also have a leadership-level curiosity about what users need, as opposed to what they say they want”

15/10/2018
by stef
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Carmen Hermosillo (humdog) über die Kommerzialisierung des Selbst

“i have seen many people spill their guts on-line, and i did so myself until, at last, i began to see that i had commodified myself. commodification means that you turn something into a product which has a money-value. in the nineteenth century, commodities were made in factories, which karl marx called “the means of production.” capitalists were people who owned the means of production, and the commodities were made by workers who were mostly exploited. i created my interior thoughts as a means of production for the corporation that owned the board i was posting to, and that commodity was being sold to other commodity/consumer entities as entertainment. that means that i sold my soul like a tennis shoe and i derived no profit from the sale of my soul. people who post frequently on boards appear to know that they are factory equipment and tennis shoes, and sometimes trade sends and email about how their contributions are not appreciated by management.”

Aus: pandora’s vox: on community in cyberspace (1994)

14/10/2018
by stef
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Human-Computer Interfaces – Xerox Star GUI

The Xerox Star was an early commercial computer introduced in 1981. It was the first computer mimicking the office paradigm to make computer operation more easy for people by using icons representing familiar office objects like the “document” icon, folder icon and a two-button mouse, many of them later have become standard in personal desktop computers, like in 1983 the Apple Lisa did. Before, in 1973 the Xerox Alto introduced the first graphical user interface ever.

Evolution of the document icon shape
The Evolution of the document icon shape in Xerox Star.
Image: Wikipeda

10/10/2018
by stef
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Happy 10 year Blog-iversary to me!

via GIPHY

Mein Blog wird diesen Monat 10 Jahre alt. Yes, yes der erst Post hier landete im Oktober 2008 im www. Leider weiss ich nicht mehr so genau, ob dies mit dem charmanten Titel “Safari 3.1 Hack” tatsächlich mein allererster Post war, da der Blog irgendwann vorübergehend mal durch so eine vermummte Hackerbande mit dunklen Kapuzenpullis weggebeamt wurde und ich leider nicht alle Artikel wiederherstellen konnte. #SADFACE

Ansonsten, was war “damals” anders als heute? Was mir oft in den Sinn kommt, ist, dass ich früher einfach mal *irgendwas* drauf losgeschrieben habe, was mir so in den Sinn kam. Die Bloglandschaft war zu dem Zeitpunkt auch gefühlt auch eine total andere. Mir fehlt das “unbeschwerte” drauflosschreiben irgendwie und ich hoffe, diesen oftmals “improvisierten” Zustand wieder herzustellen, der eben auch mal unfertige Gedanken kommunizieren kann. Irgendwie hat man ständig das Gefühl, dass man hoffentlich nur keinen Müll schreibt. Was ein Quatsch. Ich mein, dies ist ein persönlicher Blog, und keine wissenschaftliche Publikation. Egal, ich glaube, ihr wisst was ich meine, ist wohl auch eine Frage / Sache der Professionalisierung und des immer weiter erhöhten Anspruches an sich selbst – je mehr Erfahrung jemand hat, desto weniger Quatsch sollte man schließlich auch schreiben (denkt man vielleicht auch nur selbst, das andere denken könnten, dass… – ach lassen wir das)

Achja und zudem hatte ich noch etwas mehr mit Frontend Technologie und IE Ranting am Hut wie man an einigen Artikeln merken kann. Aber das wurde bald auch weniger, man kann ja schließlich nicht alles zu gleich gut machen und die Frontendtechnologien wurden tatsächlich immer komplexer. Auch habe ich früher viel mehr auf Deutsch geschrieben. Da bin ich leider echt ständig hin-und hergerissen, was nun “besser” ist. Hm, hm. Wahrscheinlich bleibt es bunt gemixt – eben mal so mal so – ganz je nach Laune hier im guerillaland. Ich habe sowieso nach wie vor keinen Plan, wieviele Leute diesen Blog hier lesen, oder ob das überhaupt jemand liest und ich vielleicht nicht einen 10-jährigen Monolog hier führe da ich keine Statistiken führe. :D Also, falls es (treue) Leser geben sollte, fühlt euch gedrückt und danke für die Lesetreue!

Gif by awesome Cindy Suen.

22/09/2018
by stef
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Deus Ex Machina

“Would you like to print out your blessing?”

Bless U-2 offers automatic blessings in different languages (even in Hessisch which is a German accent) to the faithful and yes, it even beams lights from its hands!

The robot is an experiment and it was part of an art exhibition and it is supposed to trigger conversations about the ethics of human-machine interaction.

Despite the fact, that for me personally, the design/ the appearance of the robot falls into the uncanny valley and I am not interested in religion, this is interesting to me – as I am interested and research the social cognitions and attributions when humans interact with machines/computers. How, for example, is such a blessing from a robot perceived by humans? Can a robot give a blessing? And if not, why then can a human give a blessing? Whats the difference?

20/09/2018
by stef
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Follow a leader – übers “Nudging”

Ich gehe heute Abend auf eine Veranstaltung wo das Thema Nudging diskutiert wird und bin schon seeehr gespannt. Ich hoffe, mein *Confirmation Bias* steht mir nicht allzusehr im Weg, denn meine Position zu “sanften Stupsern” oder dem “libertären Paternalismus” – wie Nudging auch genannt wird – ist sehr verfestigt und lässt sich einem Zitat von unserem alten Kumpel Kant ganz gut ausdrücken:

“Es ist so bequem, unmündig zu sein. Habe ich ein Buch, das für mich Verstand hat, einen Seelsorger, der für mich Gewissen hat, einen Arzt, der für mich die Diät beurteilt, u.s.w., so brauche ich mich ja nicht selbst zu bemühen. Ich habe nicht nötig zu denken, wenn ich nur bezahlen kann; andere werden das verdrießliche Geschäft schon für mich übernehmen.”

Kurz:
“Sapere aude!” – habe den Mut, zu Wissen.

Aus: Immanuel Kant, Was ist Aufklärung

12/09/2018
by stef
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User Experience work is too expensive

“It costs much less to code the interface in a customer acceptable way the first time than it does to introduce a poor UI to the field and then rework that UI in version 2. In addition a poor UI will increase support costs.”

– Joyce Durst, Infraworks CEO in Cost-Justifying Usability (An Update for an Internet Age), 2005 Elsevier

12/09/2018
by stef
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Putting personas to work: The value of scenarios

Very good article about how to put your personas to work!

“While Taré is a made-up character, the story isn’t. The UX team met many travelers in exactly this situation, having to scurry through a layover airport without time to get food. It was an easy story to craft out of the research […] The stories are different. The personas are not.”

Read it here: https://articles.uie.com/when-it-comes-to-personas-the-real-value-is-in-the-scenarios/

This article is deeply related to this fantastic talk on scenarios by Kim Goodwin.: https://www.guerillagirl.de/2017/08/22/dont-design-for-silos-why-scenarios-and-storyboards-make-sense-in-ux/

07/09/2018
by stef
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Orga culture and UX: Competition vs common vision

via GIPHY

Image: Cooperation, exemplary image. ;)

The famous robbers cave field experiment conducted by Muzafer Sherif (1954, 1958, 1961) investigated how and why group conflicts occur.

Sherif argued that conflict between groups (intergroup conflicts) occur in case of two groups are in competition for limited resources (like e.g recognition etc)

The research group arranged an artificial competitional environment (which does not necessarily reflect real life conditions) where friction conflict and frustration between the groups was likely to occur.It didn’t take long and the predictions of the researchers came true, the two groups had become strong rivals and behaved hostile to each other. The conflicts only subsided as the researchers began to create situations in which the opposing groups had to solve problems together, thus creating a common goal and vision to achieve these goals.

Sherifs studies could teach us a little bit about organizational conflicts like eg silo thinking, political and ego driven processes, etc – which we are often confronted with in our work as experience designers and which have a direct impact on product development and at the end of the day: the users’s experience. The experiemnts also emphasize how important it is to have common goals and therefore a common vision.

The study was and is ethically questionable and was also biased. Nevertheless I think it can teach us about how intergroup conflicts occur, what to do against it – also in organizational structures and teams.

Reference:
Sherif, M. (1954). Experimental study of positive and negative intergroup attitudes between experimentally produced groups: robbers cave study.

04/09/2018
by stef
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UX Research: Writing a research objective

This is just great. Having no shared objectives and so suffering from ambiguity in research kills everything: your data will simply be not valuable if you don’t know what you want to find out – so research objectives have to be clear and well communicated in the team.
Awesome @LaiYeeLori provided some help:

31/08/2018
by stef
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UX/ Design principle: Give instead of taking

If you are interested in specific information people should provide to your organization think of reasons in terms of how it would benefit those people and not how it benefits you as the business – because we are really more interested in people who are interested in us and not so much in selfish people.
If there is no benefit for the people then perhaps you should not ask for that information.

27/06/2018
by stef
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Ladies that UX Berlin meetup #19

Ladies that UX Berlin meetup #19

Happy to announce that our July meetup is coming along! This month we will be exploring learnings on how to conduct user research in agile teams with Carina Kuhr who is working as a senior design researcher at Microsoft.

Also massive thanks to this month host and sponsor IDAGIO – we couldn’t do it without you.
Happy to see you there!
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When: July 10, 6:30 PM
Where: IDAGIO Tempelhofer Ufer 17, 10963 Berlin
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Please RSVP here:
https://www.meetup.com/de-DE/LTUX-Berlin/events/251794364/?

25/06/2018
by stef
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Look after yourself.